Background
Hong Kong International Airport (HKIA), located on Chek Lap Kok Island, has been in operation since 1998 and is one of the world’s busiest airports for both cargo and passenger traffic. As a major regional hub, HKIA connects to over 220 destinations with more than 1,100 daily flights operated by over 120 airlines. It features one of the world’s largest terminal buildings and serves as the primary hub for Cathay Pacific, Cathay Dragon, Hong Kong Airlines, Hong Kong Express Airways, and Air Hong Kong. Operating 24/7, the airport employs over 60,000 personnel across three runways.
Customer Demand
HKIA required a reliable Push-to-Talk over Cellular (PTToC) solution to ensure: 1. Seamless communication coverage across indoor, outdoor, and underground areas; 2. Cross-team and cross-department collaboration (e.g., check-in, luggage handling, cleaning, maintenance, fueling); 3. Supplementary multimedia communication during emergencies; 4. A geo-redundant system architecture to ensure continuous service availability
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Security Team -
Cleaning Team -
Luggage Team -
Cargo Team
Solution
To meet these needs, POCSTARS deployed its PTToC communication system with the following features:
· Geo-Redundancy: Two independent cloud servers were implemented to ensure system reliability and service continuity.
· Multimedia Communication: Support for video calls, video messages, and image sharing enhances communication efficiency, especially in emergency scenarios.
· Full-Coverage Network: The system leverages 3G, 4G, and Wi-Fi networks to provide uninterrupted connectivity across all airport zones.
· Dynamic Dispatching: Features such as Temporary Group Call and Select-to-Call enable dispatchers to flexibly coordinate with specific teams as needed.
· Geo-Redundancy: Two independent cloud servers were implemented to ensure system reliability and service continuity.
· Multimedia Communication: Support for video calls, video messages, and image sharing enhances communication efficiency, especially in emergency scenarios.
· Full-Coverage Network: The system leverages 3G, 4G, and Wi-Fi networks to provide uninterrupted connectivity across all airport zones.
· Dynamic Dispatching: Features such as Temporary Group Call and Select-to-Call enable dispatchers to flexibly coordinate with specific teams as needed.
Benefits & Customer Value
Rich Multimedia Capabilities
The system offers a variety of multimedia communication options, significantly improving response times and operational efficiency.
Reduced CAPEX & OPEX
By utilizing existing 3G/4G/Wi-Fi networks, the system eliminates the need for additional infrastructure investment. Online service-based operation and maintenance further reduce costs.
High Reliability
Designed with carrier-grade architecture and geo-redundant deployment, the solution ensures stable and resilient performance.
Enhanced Privacy & Security
Support for on-premises deployment ensures data privacy and secure communications.
