FAQs
Answers and helpful guidance on some of our most frequently asked questions.
Operations Platform
How to activate an IMEI account?
How to add a user account to a specific group?
How to enable value-added features for a company account?
How to deactivate (retire) an IMEI account?
How to recover annual/monthly cards?
How to migrate an IMEI account?
How to assign group monitoring to an account?
How to top up an IMEI/APP account?
How to batch bind IMEI accounts?
How to set account priority?
Dispatcher Console
How does a dispatcher enable member location tracking?
How does a dispatcher view member location?
How to set member location reporting frequency?
How to view a member's location history?
How to download voice recordings?
How to initiate a video call to a member?
How to force a video connection with a member?
How to disable SOS alarm?
How to disable Man Down alarm?
How to initiate a full-duplex call with a member?
Features
Does the system support full-duplex voice communication?
Does it support real-time location tracking?
Is patrol management functionality supported?
Is voice call encryption supported?
Is the "Lone Worker" safety feature supported?
Does it support one-to-many video calls?
Is high-precision positioning supported?
Is the system compatible with terminals from different brands?
Android Large-Screen APP
How to view group members?
How to initiate a voice call?
How to initiate a full-duplex voice call?
How to initiate a video call?
How to check location information?
How to transmit video to the dispatcher?
How to adjust app volume?
How to send an SOS alert?
How to check the current APK version?
